COMM 351 EP 2

Introduction

When working with any group of people with a common goal, there will always be conflict. Companies and organizations need to take on these conflicts head-on and promptly and professionally. However, when handled correctly, conflict may promote creativity, better judgment, and improved teamwork. This is something that is extremely important if a company wants to be successful. When a company or organization knows how to handle conflict and learn from conflict they will be able to grow and be successful as people and as a company and organization. Our firm will help you manage and resolve conflicts with our easy and effective program. Our program will be training for all employees to complete and they will learn all about conflict and working with others. If you work with us we will also help you resolve any conflicts your workplace comes face to face with.

Background

In order to tackle conflicts we need to learn about conflicts and the different types of situations that might bring conflicts. There are two different kinds of conflict. We have constructive conflict and destructive conflict. Conflict that is constructive, often referred to as task conflict, involves conflicts over objectives, concepts, or problems. It may inspire originality and creativity. Relationship conflict, usually referred to as destructive conflict, is intensely personal and disruptive on the team. As a conflict management expert, we want to stay away from any kind of destructive conflict because it is toxic to a work environment. Constructive conflict is something that we encourage and what we can work with, constructive is also inevitable and will happen all the time. If we can teach everyone how to deal with constructive conflict then we will be able to resolve issues quicker and make it less of a personal issue between one another.

In order to understand conflicts, there are a few different styles we want to cover. First, we have to compromise. This approach entails coming up with a compromise that somewhat pleases both parties. Although it might offer immediate fixes, it might also miss the most suitable answer. Compromise is a great way to keep the peace. Second, accomodating. This approach puts other people's needs ahead of one's own. Relationships can be maintained, but if one's demands are repeatedly disregarded, resentment can emerge. Lastly, collaborating. This approach requires coming up with a decision that fully satisfies both sides and benefits each. Although time and effort are needed, it can result in creative solutions. All three of these conflict management styles keep a healthy work environment and keep the peace between coworkers at a personal level.

Solution

Our conflict management team wants to do its best to provide the best skills and training for your company or organization. We have a method for how we will go about conflicts and teach conflict resolution. We want to make mandatory training for all employees apart of the organization or company. They will have to come to the workshop run by us and take part in our activities to learn about conflict management. The few parts of the training will include communication skills, problem-solving techniques, and conflict identification. Communication skills are incredibly important to learn about because if we can effectively communicate with one another then there will not be as much conflict, or if there is any it can be resolved smoothly and with little repercussion. The workshop will highlight improving communication skills through assertiveness, empathy, and listening. Second, problem-solving techniques will help people figure out how to speak to others when a conflict does arise. This is important because if you go into a conflict with a good tone and good attitude the outcome will be better. We will talk about different situations and scenarios so we can discover methods for achieving win-win outcomes. Lastly, conflict identification. Being able to identify a certain conflict in a certain situation will help you figure out how you want to handle the conflict. It is so important to be aware during a conflict situation because then it makes it easier to tend to everyone's needs and this keeps the peace. This piece of the workshop will allow one to identify a conflict's evident indications and comprehend its underlying causes. When you have a workshop and certain expectations in place for a group of people working together, it can allow people to understand each other more and follow a clear understanding that everyone is learning together. Some companies and organizations teach certain people in different ways and this leads to conflict because not everyone has the same understanding of what's expected.

Conclusion

Productive conflict resolution is essential for company success. Our training will provide your team with the skills it needs to turn conflict from a cause of division into a catalyst for creativity and development. Communication is the key to success and if you can just be aware of how you communicate with others or even learn better communication skills you will see an automatic increase in success. Being able to communicate and resolve issues with one another is something so simple that will lead your company or organization to success. It is so important to my company and me that everyone is on the same page and is following all the same expectations. We are eager to collaborate with your company to improve your ability to handle conflicts.

References

Bingöl, H. B. (2017). Conflict Management Strategies in Mergers and Acquisitions: A Comparative Case Study of Industry-specific Human Diligence. Ileti-s-Im, 26, 203–245. https://doi-org.proxy.lib.odu.edu/10.16878/gsuilet.324858

De Gregorio, Federico, et al. “Intraorganizational Conflict within Advertising Agencies.” Journal of Advertising, vol. 41, no. 3, 1 Oct. 2012, pp. 19–34, https://doi.org/10.2753/joa0091-3367410302. Accessed 10 Sept. 2022.

MIN, May Cho . “Emotional Competence, Conflict Management Styles, and Relational Factors: Cross-Cultural Comparison between Japan and Myanmar.” Login.proxy.lib.odu.edu, 18 Sept. 2018, search-ebscohost-com.proxy.lib.odu.edu/login.aspx?direct=true&db=ufh&AN=149301753&scope=site. Accessed 18 Sept. 2023.